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User Sense
UX Benchmark

How do users experience your website relative to the competition?

Uncover how your website or app is performing relative to your direct competitors. Gain vast amounts of competitive insights, gain a competitive advantage and grow your (online) business.  

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Valuable competitive insights

Comprehensive competitive overview of all strengths and weaknesses.

Empirical and rich insights

Quantitative and qualitative insights through metrics (SUPR-q) and questions.

Extensive benchmark

Our benchmark allows you to compare your results with the competition.

Research service

Our approach

Recruiting testers

Deliverables

Pricing

Let us take care of the entire research process

Our researchers will help you choose the right research method and research questions after which we will conduct the study on your behalf.

Avail of realtime insights and our livestream

Track the progress of the study realtime via our platform. Choose to attend sessions with an interviewer by joining our livestream or playback the recordings afterwards.

Receive an actionable research report in three weeks

This way, you can start implementing optimizations right after the study. Curious to see what a research report looks like? Download a research report here.

Our approach

In a UX Benchmark, we often combine quantitative and qualitative methods. We use quantitative user tests combined with surveys. For additional insights, qualitative user tests can be conducted.

Possible research methods
  • Quantitative user testing.  This involves asking large numbers of respondents to perform tasks on the website. They do this independently, without being recorded.
  • Online surveys. Respondents complete an online survey before, during and after performing tasks on the website.
  • Qualitative user tests.  To enrich insights, qualitative user tests can be conducted with or without a moderator.

Which method is best suited to your needs?

Share your use case nd we provide you with an answer in 24 hours.

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Recruit respondents or testers via User Sense

The quality of a UX Research Study is heaviliy influenced by tester quality. This is why we have built our own tester database. We can help recruiting testers within your B2B or B2C target audience all across Europe. 

Invite existing customers

Invite your own customers to take part in the study. This can be done without creating an account, which means your customers will not be added to our database if they take part.

Hassle-free recruitment due to reminders, instructions and local support

We avoid no-shows and technical issues by working with auto-reminders, translated instructions and localized support teams.  

What do you get out of a UX Benchmark?

You can expect to learn the following:

  • How your website or app performs relative to the competition
  • How you can gain a competitive advantage
  • What reasons underlie the metrics that were gathered
A Research Report and full access to research data

Our researchers analyse all sessions and take extensive notes, which can be viewed via the platform. Afterwards, the results are summarized and interpreted in a UX Research Report.

 

Download an UX Research Report

Download an example UX Research report for free. 

Download report
UX Benchmark pricing (research service)

The costs of UX Benchmarks are based upon different factors such as the session length and research method. Curious to see what research method we recommend and how much it would cost? Then request a free quote.

Costs of conducting UX Benchmarks yourself

Use our platform and tester database to recruit your own research via our platform. Visit our pricing page to get an idea of the pricing.

Receive a free quote

Find out how much usability research would cost within 24 hours.

Request a free quote
Knowledge base

All you need to know about UX Benchmarks

Learn more about conducting UX Benchmarks by reading this article in our knowledge base.

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Frequently asked questions

Below you find the answers to the most frequently asked questions. Is your question not listed below? Then contact us directly. 

Yes. We adhere to all privacy regulations in Europe, which means we store data in Europe. For specific questions with regards to GDPR, please do not hesitate to contact us. 

We manually screen every participant against your criteria before they're approved, so you only meet people who match. For unmoderated sessions we review all recordings, and for moderated sessions or interviews you can flag any issue within 24 hours and we'll arrange a replacement at no charge. We also check for duplicate sign-ups and inconsistent answers to keep the sample clean.

We recruit through a wide range of channels, from offline advertising to online campaigns, which keeps our panel of 100,000+ participants representative of the wider population rather than skewed toward one type of person. In most countries the sign-up process is translated and localised, so participants register in their own language — this avoids the recruitment bias you get when people have to operate in a second language.

Yes, we have multiple bulk packages available in which a discount is included. 

We operate in all European countries. We have the strongest presence in the Netherlands, Belgium, Germany, France and Spain. However, our platform can be used in any country. We can facilitate recruitment and research services across Europe. 

Yes. We advise on an appropriate incentive for your audience and session type, and we pay participants directly within 2 working days of their session. You receive a single invoice and don't have to handle any individual payouts yourself.

Yes. Alongside participants from our panel, you can invite people you've sourced yourself — your own customers or contacts — for interviews or user tests through the platform. They go through the same scheduling, reminders and recording flow, so everything stays in one place.

Yes, we welcome all Europe-based agencies. In addition to an agency account, agencies can also avail of our Agency Network. Please book a demo with us for more information. 

Customer cases

Below you can find a selection of our customer cases. 

User testing

6% more conversion driven by usability insights

Redesign

Conversion increase through usability research during redesign process

User testing

88% conversion increase through one adjustment